Delivery & Shipping
Delivery / Shipping Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products,services or information available through this website meet your specific requirements.
Please Note that all carvings sold by asianwood.com Are all unique, You will never get any two carvings that are the same and may differ slightly to reference pictures provided in this web site.However all our carvings are of the highest quality and we take great care to make sure your item has been packed extremely well to prevent breakages.We will always do our very best to insure you are happy with your purchase, If you are not please get in touch so we can help you with any problem.If for whatever reason you are not satisfied with your purchase please contact us immediately using either our email address firstname.lastname@example.org or our phone number (Found on Website)
Most items will be delivered by courier within 4 working days.Standard Free Shipping are for mainland England only for worldwide delivery or delivery outside mainland England please contact us via the Contact Us information found on our website www.asianwoodcraft.com for a shipping price before purchasing.
Free Shipping is for standard uninsured delivery only and will take usually 4-5 days,for insured and a faster delivery time via a sign for courier service please contact us via the "Contact Us" Button at the top of the website for a delivery cost.
* Please Note **
Standard Free UK Mainland Delivery is a uninsured delivery option and asianwoodcraft.com will not refund the cost of the item bought if lost in the post.For fully insured courier services please email us at email@example.com.
asianwoodcraft.com will not be held financially responsible for any damage or loss that occurs during transit as this is the responsibility of the courier whom we have chosen to deliver your goods.
Please make sure you check all items as soon as they are delivered before signing for any delivery. If for any reason any item is damaged please do not accept the delivery & request that the item is to be returned to sender.A signature when receiving the goods is classed as items received in good order.If there are any problems with your purchases, we can exchange or refund the item within seven pays of purchase.Goods are to be returned postage paid by the buyer.Returns must be made using a tracking method of delivery. It must have a tracking number facility. All returns must have proof of posting.Please note that you the customer will be responsible for all incurred postage costs for returning items to us.
Goods returned without a Return Number or proof of contact will be refused & returned to sender. Any items to be returned must reach us within 7 working days of return number being allocated.We reserve the right to refuse goods received outside this 7 day period & if not in the original packaging or as newin good order.All Payments will be made via the Paypal transaction process to help both you and ourselves from a payment security perspective to give both parties piece of mind and the security for both parties Paypal offers.Your statutory rights are not affected.By buying a product from this website www.asianwoodcraft.com you are agreeing to our Terms & Conditions.
asianwoodcrafts products are all hand made from natural ehtically sourced materials. The wood that is used by these very talented artists is genuine tropical wood and not perfect pre treated factory processed on a conveyor belt and the wood used in our pieces may have natural flaws may be visible. For example Knots in the wood may be visible, or old cracks that are just part of the natural wood and a natural occurrence. If you are expecting a flawless piece of untouched wood that looks like it was made by a machine then we are sorry but our products are probably not for you,our products are hand carved natural pieces of art with the full rustic natural charm of nature,unchanged by factory machines and bulk manufacturers.